Work Experience

• Digital Communications Manager

  September 2014 - Present

  Swanee Hunt Alternatives

  • Managed and facilitated content creation for five program sites, two organization-wide sites, and numerous microsites.
  • Developed content strategies with communications staff based on measured visitor behavior.
  • Designed and developed editor-friendly WordPress themes, landing pages, and new website features using standards-compliant HTML, CSS, and jQuery.
  • Collaborated with program teams and contractors to deploy modern and engaging new websites.
  • Implemented git development and deployment workflow.
  • Migrated all sites to WPEngine managed hosting.

• Communication & Documentation Specialist III

  March 2010 - September 2014

  Information Services & Technology, Boston University

  I started as Communication & Documentation Specialist II during a departmental reorganization and was then promoted to Communication & Documentation Specialist III in November 2012.

  • Maintained and created content for the Information Services & Technology website that received 100,000+ pageviews per month.
  • Wrote communication and documentation material for client and internal use.
  • Facilitated client-facing content updates by subject matter experts while adhering to style and usability standards.
  • Participated on project teams that implemented services ranging from server backups to the latest Blackboard learning management system.
  • Developed content, forms, as well as HTML and CSS for Information Services & Technology and client sites.
  • Edited and distributed a biennial survey for 10,000 students, faculty, and staff and produced metrics to assess service effectiveness and client satisfaction.
  • Periodically reported on web traffic (using Google Analytics) on Information Services & Technology and client sites in order to recommend and implement changes based on analytics.
  • Communicated using the Information Services & Technology Twitter and Facebook accounts, and incorporated these platforms into departmental communication strategies.
  • Designed and delivered an IT service information presentation to parents of incoming students.

• Web Support Contractor/Analyst I, Consultant

  December 2008 - March 2010

  Networked Information Services, Boston University

  My time at Boston University started as a Web Support Contractor temporary employee. I was then hired as Analyst I, Consultant, which was a full-time staff position, in March of 2009.

  • Provided superior customer support and documentation to faculty, staff, and students using web-based services.
    • Hundreds of static HTML and Contribute websites
    • 400+ WordPress websites
    • 2200+ CourseInfo, WebCT, and Blackboard 8 course sites
    • Numerous internally-developed web applications
  • Worked with a team of developers, editors, writers, and subject matter experts to consolidate 23 IT websites into a single, ~2,300-page website.
  • Managed a project to develop a form framework for streamlining service requests.
  • Supervised a service desk of five graduate student and temporary staff.

• Freelance Web Editor & Developer

  October 2009 - Present

  Kettle Code, Mesa Mundi Inc., & other small businesses

  • Edited client sites for grammar, SEO, and overall effectiveness.
  • Created and executed quality assurance test plans.
  • Developed and maintained client sites, including from-scratch development, theme modifications, and content updates.
  • Implemented and upheld corporate communication strategies.
  • Fielded and resolved client requests and manage any development resources necessary in request resolution.
  • Managed ecommerce solutions and maintained product catalogs.
  • Designed online product marketing material.

• Contract Employee

  October 2008 - December 2008

  Professional Staffing Group & Kelly Services

  • Filled temporary positions for many client companies.
    • Creative and editorial services
    • Reception

• Content Developer

  August 2008 - October 2008

  Corporate Communications, Blue Cross & Blue Shield of Vermont

  • Assisted in the development of a new external website using OpenCMS.
  • Created pages as well as developed and proofread content for www.bcbsvt.com.

• Technical Training Intern

  June 2005 - August 2008

  Organizational Development & Training, Blue Cross & Blue Shield of Vermont

  • Administered a web-hosted e-learning system servicing a company of ~400 on- and off-shore employees.
  • Designed graphics and developed content for multiple learning events.
  • Generated reports for management review.
  • Maintained a help desk for end-user e-learning support.
  • Researched, migrated, and trained on an upgraded and automated e-learning software.
  • Developed and executed test plans.
  • Worked directly with vendors in the creation and implementation of database upgrade.
  • Participated in vendor development sessions for both the e-learning systems and Flash content development.
  • Trained new hires on proprietary systems, software, and policies.

Volunteer Experience

• Creative Director

  January 2012 - May 2013

  Climb for Cerebral Palsy

  • Designed, developed, and promoted www.climbforcp.com, the organization's site for information and donation gathering.
  • Worked with our partner organization to facilitate online donations through third-party software.
  • Collaborated with team members to create and execute communication and marketing strategies.
  • Documented our travel and created a series of online multimedia articles.

• Online Media Manager

  June 2004 - January 2012

  The Yonso Project

  • Designed, developed, and migrated content to www.yonsoproject.org.
  • Assisted website editors, the CEO, and other team members with the revision and reorganization of site content.
  • Performed routine site content and application maintenance.

Education

• M.L.A., Mass Communication & Digital Journalism

  2009 - 2013

  Boston University

• B.A., Philosophy with a Minor in English

  2004 - 2008

  University of Vermont

Skills, Languages, & Tools

• Documentation, Training, & Technical Writing

  Expert

• Customer Service

  Expert

• Marketing & Communications

  Advanced

• Graphic Design

  Intermediate
• • HTML
  • CSS
  • jQuery
  • JavaScript
  • PHP
  • git
  • Subversion
  • Sass
  • WordPress
  • Shopify
  • Adobe Creative Suite
  • Microsoft Office
  • Mac OS X
  • Windows
  • Linux