Work Experience
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Digital Communications Manager
September 2014 - Present
Swanee Hunt Alternatives
- Managed and facilitated content creation for five program sites, two organization-wide sites, and numerous microsites.
- Developed content strategies with communications staff based on measured visitor behavior.
- Designed and developed editor-friendly WordPress themes, landing pages, and new website features using standards-compliant HTML, CSS, and jQuery.
- Collaborated with program teams and contractors to deploy modern and engaging new websites.
- Implemented git development and deployment workflow.
- Migrated all sites to WPEngine managed hosting.
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Communication & Documentation Specialist III
March 2010 - September 2014
Information Services & Technology, Boston University
I started as Communication & Documentation Specialist II during a departmental reorganization and was then promoted to Communication & Documentation Specialist III in November 2012.
- Maintained and created content for the Information Services & Technology website that received 100,000+ pageviews per month.
- Wrote communication and documentation material for client and internal use.
- Facilitated client-facing content updates by subject matter experts while adhering to style and usability standards.
- Participated on project teams that implemented services ranging from server backups to the latest Blackboard learning management system.
- Developed content, forms, as well as HTML and CSS for Information Services & Technology and client sites.
- Edited and distributed a biennial survey for 10,000 students, faculty, and staff and produced metrics to assess service effectiveness and client satisfaction.
- Periodically reported on web traffic (using Google Analytics) on Information Services & Technology and client sites in order to recommend and implement changes based on analytics.
- Communicated using the Information Services & Technology Twitter and Facebook accounts, and incorporated these platforms into departmental communication strategies.
- Designed and delivered an IT service information presentation to parents of incoming students.
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Web Support Contractor/Analyst I, Consultant
December 2008 - March 2010
Networked Information Services, Boston University
My time at Boston University started as a Web Support Contractor temporary employee. I was then hired as Analyst I, Consultant, which was a full-time staff position, in March of 2009.
- Provided superior customer support and documentation to faculty, staff, and students using web-based services.
- Hundreds of static HTML and Contribute websites
- 400+ WordPress websites
- 2200+ CourseInfo, WebCT, and Blackboard 8 course sites
- Numerous internally-developed web applications
- Worked with a team of developers, editors, writers, and subject matter experts to consolidate 23 IT websites into a single, ~2,300-page website.
- Managed a project to develop a form framework for streamlining service requests.
- Supervised a service desk of five graduate student and temporary staff.
- Provided superior customer support and documentation to faculty, staff, and students using web-based services.
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Freelance Web Editor & Developer
October 2009 - Present
Kettle Code, Mesa Mundi Inc., & other small businesses
- Edited client sites for grammar, SEO, and overall effectiveness.
- Created and executed quality assurance test plans.
- Developed and maintained client sites, including from-scratch development, theme modifications, and content updates.
- Implemented and upheld corporate communication strategies.
- Fielded and resolved client requests and manage any development resources necessary in request resolution.
- Managed ecommerce solutions and maintained product catalogs.
- Designed online product marketing material.
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Contract Employee
October 2008 - December 2008
Professional Staffing Group & Kelly Services
- Filled temporary positions for many client companies.
- Creative and editorial services
- Reception
- Filled temporary positions for many client companies.
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Content Developer
August 2008 - October 2008
Corporate Communications, Blue Cross & Blue Shield of Vermont
- Assisted in the development of a new external website using OpenCMS.
- Created pages as well as developed and proofread content for www.bcbsvt.com.
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Technical Training Intern
June 2005 - August 2008
Organizational Development & Training, Blue Cross & Blue Shield of Vermont
- Administered a web-hosted e-learning system servicing a company of ~400 on- and off-shore employees.
- Designed graphics and developed content for multiple learning events.
- Generated reports for management review.
- Maintained a help desk for end-user e-learning support.
- Researched, migrated, and trained on an upgraded and automated e-learning software.
- Developed and executed test plans.
- Worked directly with vendors in the creation and implementation of database upgrade.
- Participated in vendor development sessions for both the e-learning systems and Flash content development.
- Trained new hires on proprietary systems, software, and policies.
Volunteer Experience
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Creative Director
January 2012 - May 2013
Climb for Cerebral Palsy
- Designed, developed, and promoted www.climbforcp.com, the organization's site for information and donation gathering.
- Worked with our partner organization to facilitate online donations through third-party software.
- Collaborated with team members to create and execute communication and marketing strategies.
- Documented our travel and created a series of online multimedia articles.
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Online Media Manager
June 2004 - January 2012
The Yonso Project
- Designed, developed, and migrated content to www.yonsoproject.org.
- Assisted website editors, the CEO, and other team members with the revision and reorganization of site content.
- Performed routine site content and application maintenance.
Education
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M.L.A., Mass Communication & Digital Journalism
2009 - 2013
Boston University
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B.A., Philosophy with a Minor in English
2004 - 2008
University of Vermont
Skills, Languages, & Tools
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Documentation, Training, & Technical Writing
Expert
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Customer Service
Expert
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Marketing & Communications
Advanced
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Graphic Design
Intermediate
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- HTML
- CSS
- jQuery
- JavaScript
- PHP
- git
- Subversion
- Sass
- WordPress
- Shopify
- Adobe Creative Suite
- Microsoft Office
- Mac OS X
- Windows
- Linux